Your personal data matters most to us. Here's a transparent look at how we collect, use, and protect it.
For any privacy-related inquiries:
support@39ok.im
This Privacy Policy ("Policy") describes how 39ok governs the collection, use, storage, and protection of your personal information. By using our platform, you consent to the processing of your data as described in this Privacy Policy. We have the utmost respect for your privacy and are fully committed to keeping your information secure.
When you register and use our services at 39ok, we collect certain necessary information. The primary purpose is to provide you with a safe, personalized, and enhanced gaming experience. We never collect more data than we need.
There are two main ways we collect data — what you provide directly and what our systems record automatically.
| Data Type | Example | How We Collect Data |
|---|---|---|
| Contact Information | Name, email address, phone number | Registration Form |
| Identity Verification Information | National ID, date of birth | KYC Verification |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing |
| Technical Data | IP address, browser, and device information | Automatic Collection |
| Gaming Data | Betting history, favorite games | Platform Usage |
39ok uses collected data only for specific, legitimate purposes. Your information is never sold to advertisers or shared with third parties without your consent.
We never share your data with third parties for marketing purposes without your explicit consent. To opt out of marketing communications at any time, email us at support@39ok.im.
39ok uses various types of cookies and similar tracking technologies. Cookies are small text files stored in your browser that help make our platform faster and more convenient to use.
39ok does not sell your data to third parties. However, in certain circumstances, limited information may need to be shared with trusted partners in order to deliver our services.
Every third party is contractually bound to uphold our privacy standards and may not use your data for any purpose beyond what is specified.
39ok uses industry-leading security technology to protect your data. Our security team monitors systems around the clock, 24/7, to detect and respond to any threats promptly.
39ok believes every user should have full control over their own data. That's why we provide you with the following rights.
39ok retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account Information (Active Accounts) | For as long as the account remains active |
| Financial transaction records | Minimum 5 years (legal requirement) |
| KYC verification documents | 5 years after account closure |
| Gaming Activity Logs | 2 years |
| Customer Support Communications | 3 Years |
| Marketing preference data | Until consent is withdrawn |
Once the retention period ends, your data is securely deleted or fully anonymized so you can no longer be identified in any way.
39ok may update this Privacy Policy from time to time. Changes may be made due to service updates, new legal obligations, or security improvements.
If you have any questions or concerns about changes to this policy, please reach out to us before those changes take effect.
We don't just say your privacy is our top priority — we prove it through action.